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Alcohol and Other Drugs
The Queensland Council of Social Service (QCOSS) has produced a Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manger this guide is for you.
The guide assists in the development of a shared understanding of good case management practice across the community services sector. Increasing the use of proven case management practice ensures better outcomes for clients.
Planned support is an approach to case management that emphasises four key concepts: support, planning, collaboration and relationships
The steps outlined in the guide include engagement and intake; assessment; planning; implementation; monitoring and review; exit planning; closure and evaluation.
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You have access to all TAFE NSW libraries. Contact your library.
A case management role play for students studying case management at OTEN in the community services section