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Case Management - Welcome

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Guide editor: Lesley Mackay - TAFE NSW Nowra Library. Phone: 4421 9835
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PLANNED SUPPORT GUIDE

The Queensland Council of Social Service (QCOSS) has produced a Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manger this guide is for you.

The guide assists in the development of a shared understanding of good case management practice across the community services sector. Increasing the use of proven case management practice ensures better outcomes for clients.

Planned support is an approach to case management that emphasises four key concepts: support, planning, collaboration and relationships

The steps outlined in the guide include engagement and intake; assessment; planning; implementation; monitoring and review; exit planning; closure and evaluation.

NEW RESOURCES AVAILABLE FOR LOAN

Latest resources on Case Management - borrow now or ask for an Interlibrary loan.

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You Tube VIDEOS

A case management role play for students studying case management at OTEN in the community services section